Warranty Period
2 Year Warranty: All Elli-Decor products are covered by a standard 2-year warranty from the date of purchase.
What is Covered:
- Manufacturing Defects: The warranty covers any defects in materials and workmanship under normal use during the warranty period.
- Functional Failures: If the product fails to function properly due to manufacturing defects, we will repair or replace it at no additional charge.
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Products that have been customised for the customer
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Shipping costs must be covered by the buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Returning items claimed to have defects but were found by quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Warranty Claim Process
- Buyer must provide sufficient proof of purchase
- Contact us with the issue via email
- Send the product to us
- Your product will be repaired or replaced free of charge